At this time we ship all orders via USPS First-Class Package Service.
Yes! Shipping & handling is a flat $13 USD for any size order. After you submit your purchase, we'll reach out with a separate shipping invoice. If you have any questions, please send them our way! email@example.com.
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email.
We ship each order wtihin one business day (Mon-Fri). Any order placed after 12 P.M. PST will be processed the following business day. USPS First-Class Parcel generally delivers within 2-5 days. During a high volume period, your order may take longer than anticipated.
We process all our orders via PayPal (you don't need an account with PayPal to place your order). Visa, MasterCard, Amex, Discover, among other methods are all acceptible forms of payment. Additional details can be found on PayPal's website.
We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order.
Head over to our Pannier Hook Shop. From there you can select your favorite hook color. When you're ready to move forward with your order click the ‘Checkout / PayPal’ button. This takes you to your shopping cart where you can add/remove items as necessary and complete your order.
Do you have a perticular pannier hook color that would really work well with you bag or backpack? Let us know and we'll see what we can do!
If want to adjust or delete your order, please send us an email at firstname.lastname@example.org & we'll get you squared away.